Community Manager

Job Title: Community Manager - Kenner (Miami, FL)


About Us:

Kenner, a renowned Brazilian footwear brand, is expanding its footprint in the U.S. and is seeking a passionate and experienced Community Manager in Miami to join our team. If you're immersed in the streetwear and sneaker culture, possess a deep understanding of Miami's sneaker and fashion scene, and have a knack for community building, we want to hear from you.


Responsibilities:

As the Community Manager for Kenner, you will play a crucial role in connecting our brand with the local community. Your responsibilities will include:


  • Local Network Building:
    •
        • Leverage your existing relationships and local knowledge to foster connections with top sneaker shops in the greater Miami area.
        • Act as a brand ambassador, representing Kenner within the local streetwear and sneaker community.
  • Partnerships and Collaborations:
    •
        • Develop and maintain relationships with non-profits in the music, art, and fashion communities in Miami, exploring collaboration opportunities and aligning Kenner with community-driven initiatives.
  • Customer Engagement:
    •
        • Utilize your 2-3 years of experience in customer service, retail, or social media management to engage with our customer base across various platforms, including chat, email, and phone calls.
        • Ensure timely and effective resolution of customer inquiries while maintaining a positive and authentic brand voice.
  • Time Management:
    •
        • Efficiently prioritize and manage your time to balance customer service responsibilities with local community-building efforts.
        • Implement effective strategies for multitasking and handling competing priorities.
  • Remote Work:
    •
      • Demonstrate the ability to work remotely 2-3 days per week, ensuring productivity and maintaining open communication with the team.
      • Collaborate seamlessly with colleagues, keeping the team informed of progress and challenges.

    Requirements:

    • 2-3 years of experience in customer service, retail, or social media management within the streetwear/sneaker market.
    • In-depth knowledge and established relationships with top sneaker shops in the greater Miami area.
    • Familiarity with Miami non-profits in the music, art, and fashion communities; existing relationships are preferred.
    • Experience with or the ability to learn customer service platforms such as chat, email, and phone calls.
    • Strong time management skills with the ability to prioritize customer inquiries and local community-building activities.
    • Capability to work remotely 2-3 days per week.

    Qualifications:

    • Excellent interpersonal and communication skills.
    • Proven ability to work independently and collaboratively.
    • Passion for streetwear, sneakers, and community engagement.
    • Adaptability and willingness to learn new tools and processes.
    • Creative thinking and problem-solving skills.
    • Preferred: multi-lingual Spanish/English, or Spanish/Portuguese/English

    How to Apply:


    If you are excited about joining the Kenner team and possess the skills and experience outlined above, please submit your resume, cover letter, and any relevant work samples to careers@wearkenner.com. Applications will be accepted until April 18th.


    Kenner is a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.