Community Manager

Job Title: Community Manager - Kenner (Miami, FL)

About Us:

Kenner, a renowned Brazilian footwear brand, is expanding its footprint in the U.S. and is seeking a passionate and experienced Community Manager in Miami to join our team. If you're immersed in the streetwear and sneaker culture, possess a deep understanding of Miami's sneaker and fashion scene, and have a knack for community building, we want to hear from you.


As the Community Manager for Kenner, you will play a crucial role in connecting our brand with the local community. Your responsibilities will include:

  • Local Network Building:
        • Leverage your existing relationships and local knowledge to foster connections with top sneaker shops in the greater Miami area.
        • Act as a brand ambassador, representing Kenner within the local streetwear and sneaker community.
  • Partnerships and Collaborations:
        • Develop and maintain relationships with non-profits in the music, art, and fashion communities in Miami, exploring collaboration opportunities and aligning Kenner with community-driven initiatives.
  • Customer Engagement:
        • Utilize your 2-3 years of experience in customer service, retail, or social media management to engage with our customer base across various platforms, including chat, email, and phone calls.
        • Ensure timely and effective resolution of customer inquiries while maintaining a positive and authentic brand voice.
  • Time Management:
        • Efficiently prioritize and manage your time to balance customer service responsibilities with local community-building efforts.
        • Implement effective strategies for multitasking and handling competing priorities.
  • Remote Work:
      • Demonstrate the ability to work remotely 2-3 days per week, ensuring productivity and maintaining open communication with the team.
      • Collaborate seamlessly with colleagues, keeping the team informed of progress and challenges.


    • 2-3 years of experience in customer service, retail, or social media management within the streetwear/sneaker market.
    • In-depth knowledge and established relationships with top sneaker shops in the greater Miami area.
    • Familiarity with Miami non-profits in the music, art, and fashion communities; existing relationships are preferred.
    • Experience with or the ability to learn customer service platforms such as chat, email, and phone calls.
    • Strong time management skills with the ability to prioritize customer inquiries and local community-building activities.
    • Capability to work remotely 2-3 days per week.


    • Excellent interpersonal and communication skills.
    • Proven ability to work independently and collaboratively.
    • Passion for streetwear, sneakers, and community engagement.
    • Adaptability and willingness to learn new tools and processes.
    • Creative thinking and problem-solving skills.
    • Preferred: multi-lingual Spanish/English, or Spanish/Portuguese/English

    How to Apply:

    If you are excited about joining the Kenner team and possess the skills and experience outlined above, please submit your resume, cover letter, and any relevant work samples to Applications will be accepted until April 18th.

    Kenner is a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds.